Several payment methods are available in the shop, including:

• PayPal
• Sofort / Klarna
• credit card
• Apple Pay / Google Pay
• Shopify Payments

As long as the order has not yet been shipped , adjustments are possible.
Please contact us immediately if you need a change.

Please check your spam folder first.
If you can't find anything there, contact us – there may have been a typo in the email address.

Minor adjustments are usually possible as long as the order has not yet been completed.
Please contact customer service.

Shipping usually takes 2-5 working days within Germany.
During peak times (e.g. Christmas) it may occasionally take longer.

Räuberella mainly ships via DHL .

Shipping costs are displayed at checkout and may vary depending on the country.
Promotions with shipping discounts may be available for orders above a certain value.

After shipment, you will automatically receive a tracking number via email .

Yes, Räuberella ships to many European countries.
The costs and delivery times are displayed at checkout.

Please check the following points:

• Was the package delivered to a neighbor ?
• Is it located in a parcel locker or branch ?
• Was the name correctly written on the mailbox?

If you can't find it, contact us with the tracking number.

Yes! You have a 14-day right of withdrawal .

1. Send us a message in advance.
2. Please return the goods unused and in their original packaging.
3. The refund will be issued upon arrival.

According to the cancellation policy, the customer bears the return shipping costs.

Once the return has arrived with us – usually within 14 days .

Please send us photos of the damage and the packaging.
We will of course take care of a replacement or refund.

Personalized items are excluded from the right of withdrawal , as provided by law, unless there is an error on our part.

Many products are designed with great care. You can find details about the manufacturing process in the product descriptions.

Yes, all our products are tested for harmful substances by an independent laboratory and are subject to the REACH regulation.

Here you can see an excerpt from the current test report!

Yes, all products that are declared as toys have a CE mark.

Every screen displays colors differently. We make every effort to depict the products as realistically as possible.

Yes – Räuberella pays attention to high-quality, safe materials.
You can find details on each product page.

Once the return has arrived with us – usually within 14 days .

No – you can also order as a guest .

• Overview of orders
• Faster checkout processing
• Save addresses

Yes – there is a field for discount codes in the checkout.

Generally , only one code is possible per order .

We use your data exclusively for the purpose of:

• Order processing
• communication
• Improving the user experience

You can find details in the privacy policy .

Only to partners necessary for the order (e.g., shipping, payment).

Yes, for technical function, analysis and personalization.
You can freely adjust them in the cookie banner.

Via the contact form or by email.
Response time: usually 24–48 hours .

Please always provide the following information:

• Order number
• name
• Brief description of the request
• Optional: Photos (in case of damage or problems)