Cancellation policy
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within thirty days without giving any reason. The withdrawal period shall be thirty days from the day on which you or a third party other than the carrier designated by you takes possession of the last partial shipment or the last item.
To exercise your right of withdrawal, you must contact us ( Cosmerando GmbH , Biebricher Allee 36, 65187 Wiesbaden , Germany, info@ktn-dr-neuberger.de ) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.
Consequences of revocation
If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us or to messenger Fulfillment GmbH c/o Byrd Technologies c/o Cosmerando GmbH (Parkallee 26, 147974, Ludwigsfelde) promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. We will bear the cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
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Sample cancellation form (If you wish to cancel the contract, please fill out this form and return it.) – To Cosmerando GmbH , Biebricher Allee 36, 65187 Wiesbaden – I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following – Ordered on (*)/received on (*) – Name of the consumer(s) – Address of the consumer(s) – Signature of the consumer(s) (only if notification is made on paper) - Date |
Special notes
If you finance this agreement with a loan and later revoke it, you are no longer bound by the loan agreement, provided that both agreements form a single economic unit. This is particularly the case if we are also your lender or if your lender uses our assistance with financing. If the loan has already been paid to us when the revocation takes effect, your lender will assume our rights and obligations under the financed agreement with regard to the legal consequences of the revocation or return. The latter does not apply if this agreement concerns the acquisition of financial instruments (e.g., securities, foreign currencies, or derivatives).
If you want to avoid a contractual obligation as much as possible, make use of your right of withdrawal and also revoke the loan agreement if you are also entitled to a right of withdrawal for this.
Return labels
Without prejudice to your statutory rights, we will provide you with free return labels for your return shipment. We will send you the return label via email. We will also provide you with a link for a return label. You can drop off the return shipment at a parcel shop of the respective provider in Germany.
Cancellation policy created with the Trusted Shops Legal copywriter